This Shipping and Returns Policy outlines the terms and conditions related to the delivery of products and the process for returns and refunds, in accordance with Canadian consumer protection laws.
1. Shipping Policy
a. Shipping Methods and Carriers
Orders are shipped using reputable carriers. Shipping options (including standard and expedited delivery) are available at checkout.
b. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may vary during peak periods or due to high order volumes.
c. Shipping Destinations
Shipping is available within Canada. International shipping may be offered depending on the product and destination.
d. Shipping Fees
Shipping costs are calculated at checkout and depend on the delivery address, shipping method selected, and the size/weight of the order.
e. Order Tracking
Tracking information will be provided via email once the order has been shipped.
f. Delays and Exceptions
Delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. The service is not responsible for delays beyond its control.
2. Return & Refund Policy
a. Eligibility for Returns
Products may be returned within 14–30 days of delivery, provided they are unused, in original condition, and in the original packaging (where applicable). Proof of purchase is required.
Certain items (e.g., perishable goods, personalized items, final sale products) may not be eligible for return. Please refer to the product description for any exceptions.
b. Return Process
To initiate a return, please contact customer service with your order number and reason for return. Return instructions and a return address will be provided.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
c. Refunds
Once the returned item is received and inspected, a refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
Shipping charges (original delivery costs) are non-refundable, unless the return is due to an error or defect.
d. Exchanges
Exchanges may be offered for the same item in a different size or variant, subject to availability. Please contact customer service to request an exchange.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact customer service within 48–72 hours of delivery with photo evidence. A replacement or refund will be arranged promptly.
4. Contact
For any questions about shipping, returns, or your order, please contact customer support.